Terms of Service
Effective Date: 12 November 2024
These Terms of Sale ("Terms") govern the sale of products through https://uttdesign.com (the "Site") operated by Urban Think Tank Design Partners LLC ("we," "us," "our"). By placing an order on our Site, you agree to be bound by these Terms.
1. Business Information
Urban Think Tank Design Partners LLC
13c 155 East 72 Street
New York, NY 10021
Phone: +1 (646) 206-1042
Email: urbanthinktank@mac.com
2. Product Information
We offer a range of both physical and digital products, including custom furniture and design pieces. Each product is described on our Site with specifications, materials, and sizing information. Due to the nature of custom and handmade items, slight variations in appearance may occur. We strive for accuracy in product descriptions, but we do not warrant that product descriptions or other content on our Site are error-free.
3. Pricing and Payment Terms
- Currency: All prices are listed in USD.
- Tax Information: Prices displayed on the Site do not include applicable U.S. taxes, which are added at checkout where required. International customers are responsible for any customs duties, taxes, or additional fees imposed by their country.
- Price Changes: Prices are subject to change without notice. The final price will be confirmed at checkout.
- Accepted Payment Methods: We accept credit card payments through Stripe. Payment in full is required at checkout to complete your order.
4. Order Process
- Order Confirmation: Your order is confirmed when payment is successfully processed. Once confirmed, you will receive an email with the order details.
- Order Cancellation Policy: All sales are final once payment is received. Orders cannot be modified or canceled after confirmation.
5. Shipping & Delivery
- Shipping Areas: We ship worldwide.
- Shipping Costs: Shipping costs are calculated after checkout based on your location, item size, and weight. We will contact you via email with the final shipping fee, which must be paid before your order is shipped. International orders may incur additional customs duties, taxes, and fees, which are the responsibility of the customer.
- Estimated Delivery Times
- Domestic (U.S.) Shipping
Standard Shipping: Typically takes 3-7 business days for in-stock items.
Expedited Shipping: Generally 2-3 business days for faster delivery.
Express/Overnight Shipping: Typically 1-2 business days, where available. - International Shipping
Standard International Shipping: Usually 10-21 business days (2-3 weeks), though customs processing times may add further delays.
Expedited International Shipping: Expected delivery within 5-10 business days.
Express International Shipping: Typically 2-5 business days to major international cities, though customs may delay final delivery. - Custom or Made-to-Order Products
Delivery timelines for custom furniture and made-to-order items vary based on production schedules and shipping logistics.
Domestic Orders: Production and delivery generally take 4-8 weeks.
International Orders: Production and delivery generally take 8-12 weeks, though certain items may require additional time due to customs or special handling needs.
- Domestic (U.S.) Shipping
- Risk of Loss: All items purchased from us are made pursuant to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier.
6. Returns, Refunds, and Exchanges
- Return Policy: We accept returns of physical products within 30 days of delivery, provided they are unused, in original packaging, and in resellable condition. Returns are not accepted for digital products, as these items are non-returnable and non-refundable.
- Condition Requirements: Returned items must be unused, undamaged, and in original condition, with all original tags and packaging. We reserve the right to refuse returns that do not meet these conditions.
- Return Process: To initiate a return, please contact our support team at urbanthinktank@mac.com to obtain a return authorization. Unauthorized returns will not be accepted.
- Refunds: Once your return is received and inspected, we will process the refund to your original payment method within 10 business days. Please note that it may take additional time for the credit to appear on your bank statement.
- Shipping Fees: Shipping fees are non-refundable, and return shipping costs are the responsibility of the customer.
7. Warranty Disclaimer
All products are sold "as is," with no warranties or guarantees of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not provide any warranty regarding the longevity, durability, or condition of products beyond the legal requirements.
8. Limitation of Liability
To the fullest extent permitted by law, Urban Think Tank Design Partners LLC is not liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data, or other intangible losses resulting from (a) the use or inability to use our products, (b) unauthorized access to or alteration of your data, (c) delays in delivery, or (d) other issues beyond our control. Our maximum liability in connection with any product sold shall not exceed the purchase price of that product.
9. Dispute Resolution
All disputes arising out of or relating to these Terms or your purchase shall be governed by the laws of the State of New York. Any dispute shall be resolved through binding arbitration conducted by the American Arbitration Association, and arbitration shall occur in New York, NY. By agreeing to these Terms, you waive the right to a jury trial and agree that each party shall bear its own legal fees in connection with any arbitration proceeding.
10. Contact Information
If you have any questions, concerns, or require assistance regarding your order, please contact us at:
Urban Think Tank Design Partners LLC
13c 155 East 72 Street
New York, NY 10021
Phone: +1 (646) 206-1042
Email: urbanthinktank@mac.com